Delivery Information

Delivering The Best Service

We use trusted courier services and the most efficient haulage companies in the UK & Ireland who themselves have vast experience in delivering goods fast and on time.

How Long Will Your Order Take To Arrive?

The vast majority of IN STOCK products are fulfilled within 3-5 working days however please allow up to 10 working days.

How Much Does Delivery Cost?

Free delivery is available on UK mainland orders over £299*.

Orders under £299 are subject to delivery charges based on total order weight which is calculated at checkout.

How Will My Order Be Delivered?

If we are installing the product for you we will ship the order direct to the local installer and they will book a install date and bring the product/s on the day.

If you are self assembling, the larger equipment will be safely delivered via professional palletised delivery. Once the order is at the local depot they will call to advise the delivery date. Please note that as we deliver heavy, bulky items our carriers will sometimes need your assistance when offloading. The driver will not be able / permitted to enter your premises so please ensure you have adequate support when the product arrives.

Smaller items will be shipped via parcel carrier and you will receive text/email updates directly from them.

If you have any specific requirements contact us to discuss before placing your order and we will do everything we can to accommodate.

* Some areas may be subject to a delivery quotation. These include: Central London, Highlands and Islands.

What Happens When I Receive My Order?

If we deliver your item by courier then a signature will be required. We advise you to check the packaging for any obvious damage before signing for your order. If you see damage then indicate this on the note when you sign.

On occasions the outer packaging on heavier items can become damaged during transit. In most cases this will have no impact on the goods themselves and means that the packaging will have served its purpose in protecting your product.

If you are unhappy with how your item has arrived then please contact us at: 0800 334 5755 or use the Contact Us page.

Our main aim is to make you happy when you buy from us so we’ll deal with any problems as promptly as possible.

What Happens If I Want To Return My Order?

At UK Fitness Equipment we understand that making purchases online is not always easy. We have invested time on documenting the product so you can make informed decisions on your purchase. If something is not clear or you require more information please contact us directly. We want to exceed your expectations and our advice and knowledge is always freely available to our customers.

We offer a 14 day Money Back Promise to give you piece of mind on your purchase and you can get a refund for whatever reason. The product must be returned to us in NEW unused condition in the original packaging.

Customer Service Contact Information

For any further information, please write to;

Fix A Gym Distribution Limited T/A UK Fitness Equipment
Whiteladies Road Business Centre
Clifton
Bristol
BS8 1PD

Customer Service & Sales Office Hours

Monday - Friday 9.00am to 4.30pm

Email: sales@ukfitnessequipment.co.uk

or

Call the customer service support team on 0800 334 5755.