Refund policy

Under Distance Selling Regulations you have the right to cancel your order for a full refund up to 14 days after receiving the goods. However, the goods must be in an unused condition and all packaging must be intact. In this instance you will be liable for all delivery charges incurred by MAGNI SPORTS LTD.

If you wish to cancel an order you must let us know in writing within 14 days of placing your order. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any return freight charges incurred by MAGNI SPORTS LTD. You will also be charged a 30% re-stocking fee if you cancel your order after a period of 14 days. Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel.

To start a return, you can contact us at sales@magnisports.co.uk. Please note that returns will need to be sent to the following address: 2 Queens Rd, Lisburn BT27 4TZ

If your return is accepted, we’ll send instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@magnisports.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If a product is either received faulty or it develops a fault, please in the first instance contact our service team on 0333 335 5646 option 2 and have your proof of purchase ready. If products arrive in a damaged condition you must make a note on the carrier’s delivery note where possible and inform us within 30 days of the delivery. MAGNI SPORTS LTD will, at its option, repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products, special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@magnisports.co.uk.