Teqball Warranty

Teqball provides the following warranty on its high quality products to its consumer customers, beyond any other legal remedies or warranties that they may have under applicable law.

• 24 months warranty from date of purchase

Risks/costs covered by the Warranty

• latent product defects relating to materials and/or workmanship;
• shipping, packaging, handling and customs fees relating to product repair or replacement;
• repair costs;

Risks/costs excluded from the Warranty

• product surface damage (except paint damage or rust caused by manufacturing defects, which are covered) ;
• damage caused by misuse, neglect, accident;
• damage caused by not following any instruction in the Owner’s Manual;
• normal wear and tear;
• damage suffered in transport;
• damage suffered during or after a repair or installation by unlicensed third parties;
• potential, indirect, incidental, special, punitive or consequential damage, even if informed of the possibility of such beforehand;

Warranty period

• 2 (two) calendar years from date of delivery to the Customer;
• Warranty claim window: unless otherwise specified in applicable law, 10 (ten) calendar days from the date damage was noticed or should have been noticed;
• Proof of claimed damage or costs: photo or video of damage accompanied by photo of serial number; costs substantiated by written documentation;

Format of warranty claim

Email to support@teqball.com, including (a) proof of claimed damage or costs, (b) proof of purchase including date of purchase, and (c) proof of resale if resold to another consumer;

Remedy of warranty claim

Within 20 business days of receipt of a valid warranty claim, Teqball shall provide, at the Customer’s option and at Teqball’s expense, either (1) a full refund of the purchase price to Customer’s bank account located in the country of purchase, (2) replacement with a table in the same range shipped to Customer’s address located in the country of purchase or (3) repair or replacement of a damaged part (at Teqball’s discretion). In each case, Teqball may reclaim the damaged table or part.

Claims after warranty period

Beyond the warranty period, Teqball provides quality repair services through its network of certified professionals, at the Customer’s cost. No distributor or agent may vary the terms of this Warranty. If the terms of this Warranty contradict the terms of a sales contract entered into by Teqball, the conditions specified in such contract shall prevail.